Privacy Policy – How 999pk Protects Your Data

1 Introduction

This Privacy Policy explains how 999pk ("we", "us", "our") collects, stores, uses and protects the personal information of players and visitors who use the 999pk platform at 999pk.onl. It also explains your rights in relation to that information and how to get in touch if you have questions or concerns.

By registering an account or using any service on 999pk, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle data as described here, you should not use the platform.

This policy should be read alongside our Terms and Conditions and Responsible Gaming page, which together form the full agreement governing your use of 999pk.

2 Data We Collect

The categories of personal data 999pk may collect from you include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is required for standard identity verification.

3 How We Collect Your Data

999pk collects your personal data through the following means:

• Direct registration: When you create an account you provide your name, contact details, date of birth and preferred payment method.
• Identity verification (KYC): When we ask you to submit documents such as a copy of your CNIC or a utility bill to verify your identity before processing withdrawals.
• Deposits and withdrawals: When you initiate a transaction, payment provider details and transaction references are captured automatically.
• Platform activity: Your gaming activity, login times, IP address and device information are recorded automatically each time you use the platform.
• Customer support: Any information you provide when you contact the support team, whether via live chat or email, is stored as part of the support record.
• Cookies and analytics: Browsing behaviour on 999pk.onl is collected via cookies and analytics tools. See Section 7 for full details.

4 How We Use Your Data

999pk uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, we use your data to:

• Create and manage your account — verifying your identity, maintaining your balance and processing your preferences.
• Process financial transactions — handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and card payments, and processing withdrawal requests to your verified payment method.
• Prevent fraud and financial crime — monitoring account and transaction patterns for suspicious activity and meeting anti-money-laundering obligations.
• Provide customer support — using your account details and correspondence history to resolve queries efficiently.
• Monitor responsible gaming — tracking session lengths and spending patterns to identify accounts that may benefit from responsible gaming tools.
• Send account communications — security alerts, password reset requests, important policy updates and, where you have opted in, promotional messages.
• Improve the platform — using aggregated, anonymised usage data to identify technical issues and improve game performance and navigation.

5 Sharing Your Data

999pk does not sell your personal data to any third party. We may share your data only in the following limited circumstances:

• Payment processors: Financial data is shared with JazzCash, Easypaisa, Raast and banking partners only as required to complete your transactions. These providers operate under their own privacy obligations.
• Identity verification services: Identity documents submitted during KYC are shared with third-party verification providers solely for the purpose of confirming your identity and age.
• Game providers: Third-party game studios that power the 999pk game library receive only the minimum session data required to operate their games correctly. They do not receive your financial or identity information.
• Fraud prevention and security: Anonymised or pseudonymised data may be shared with industry fraud prevention networks to protect players and the platform.
• Legal obligations: Where required by applicable law or by a valid legal process, we may be required to disclose certain information. We will always seek to limit disclosures to the minimum required.

6 Payment Data

All payment transactions on 999pk are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the relevant payment information is handled as follows:

• Card numbers and mobile wallet account identifiers are transmitted directly to the relevant payment processor using encrypted connections. 999pk does not store full card numbers on its own servers.
• Transaction reference numbers and amounts are stored in your account transaction history, accessible from your account dashboard.
• Withdrawal requests require your payment details to match those registered to your account. This is an anti-money-laundering requirement, not a restriction on accessing your funds.
• Payment data shared with providers such as JazzCash and Easypaisa is governed by those providers' own privacy policies in addition to ours.

If you believe there has been an unauthorised transaction on your account, contact 999pk support immediately. Do not attempt to initiate a chargeback without first giving us the opportunity to investigate and resolve the issue.

7 Cookies & Tracking

999pk uses cookies and similar tracking technologies to operate the platform correctly, maintain your logged-in session, and understand how players use the site so we can improve it. The main types of cookies we use are:

• Essential cookies: Required for the platform to function. These keep you logged in, maintain your session state and remember your preferences. Disabling these will break platform functionality.
• Analytics cookies: Used to understand how players navigate the site, which games are most popular and where technical issues occur. Data collected is aggregated and anonymised.
• Security cookies: Help detect and prevent fraudulent login attempts and suspicious account activity.
• Preference cookies: Remember your settings such as language preferences and notification choices between sessions.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality. Disabling analytics or preference cookies will not prevent you from using the platform but may result in a less personalised experience.

8 Data Retention

999pk retains personal data only for as long as is necessary for the purposes for which it was collected. Our general retention approach is as follows:

• Active accounts: Personal data is retained for as long as your account is active and for a period thereafter to allow for any disputes or legal obligations to be addressed.
• Transaction records: Financial transaction records are retained for a minimum period to meet standard accounting and compliance requirements.
• Closed accounts: When an account is closed, personal data is anonymised or deleted within a reasonable period, except where retention is required by applicable obligations.
• Support records: Customer support communications are retained for a defined period to allow for dispute resolution and service quality monitoring.
• Marketing data: If you have opted out of marketing communications, your preference is retained indefinitely to ensure we do not contact you again.

If you would like to know the specific retention period applicable to a particular category of your data, please contact support using the details in Section 13.

9 Security Measures

999pk applies layered security controls to protect your personal data from unauthorised access, loss or misuse. These include:

• TLS encryption on all data transmitted between your browser or device and the 999pk platform.
• Encrypted storage for sensitive data fields including identity documents and payment references.
• Access controls limiting which internal team members can view personal data, based on role and necessity.
• Session monitoring to detect unusual login locations or multiple failed authentication attempts.
• Regular security assessments of platform infrastructure and data handling processes.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in protecting your account — use a strong, unique password and do not share your login credentials with anyone. If you suspect your account has been compromised, contact support immediately.

10 Your Rights

As a 999pk player, you have the following rights in relation to your personal data. To exercise any of these, contact support using the details in Section 13.

We aim to respond to all data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before processing a request to ensure we are responding to the correct account holder.

11 Minors

999pk is strictly an adults-only platform. The minimum age to register and use any 999pk service is 18 years. We do not knowingly collect or process personal data belonging to anyone under 18.

If a parent or guardian believes their child has registered an account on 999pk, they should contact support immediately. Upon confirmation, the account will be suspended, all personal data deleted and any deposited balance returned to the payment source on record.

Age verification checks are carried out as part of the account process and at the point of withdrawal. Accounts that cannot confirm the minimum age requirement will not be permitted to access real-money features.

12 Policy Updates

999pk may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When changes are made, the "Last Updated" date at the top of this page will be revised.

For material changes that significantly affect how your data is used, we will notify active account holders via their registered email address or through an on-platform notification before the changes take effect. Minor clarifications and formatting updates may be made without advance notice.

Your continued use of the 999pk platform after a policy update constitutes your acceptance of the revised policy. If you disagree with any update, you may close your account and withdraw your balance before the changes apply.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how your information is being handled, please get in touch with the 999pk support team.

You can also find answers to common questions in our FAQ section, review our Terms and Conditions, or visit our Responsible Gaming page for guidance on managing your gaming activity.